Nerdy Inc. (ticker: NRDY) has reported a solid first quarter for 2024, with a significant 34% year-over-year (YoY) increase in consumer learning membership subscription revenue, reaching $39.9 million. The company also exceeded its guidance for active members, achieving 46,100 as of March 31, 2024. The institutional business contributed to this success with a record quarterly revenue of $11.9 million, a 39% YoY increase. Overall, Nerdy Inc. saw a 9% YoY growth in revenue to $53.7 million, driven by strong performance in both consumer and institutional segments. The company is focused on its goal to provide access to its platform for 10 million students in the US by the end of the year.
Key Takeaways
- Consumer learning membership subscription revenue increased by 34% YoY to $39.9 million.
- Active members exceeded guidance, reaching 46,100 by the end of Q1.
- Institutional business revenue hit a record $11.9 million, up 39% YoY.
- Overall Q1 revenue grew by 9% YoY to $53.7 million.
- Adjusted EBITDA stood at $24,000, with positive operating cash flow of $4.4 million.
- Q2 revenue is projected between $50 million and $52 million; full-year guidance reaffirmed at $232 million to $246 million.
- The company aims to enable access to its platform for 10 million US students this year.
Company Outlook
- Nerdy Inc. is focused on convergence and simplifying its business to drive growth.
- The company is investing in product development and go-to-market strategies.
- For Q2, revenue is expected to be between $50 million to $52 million, with adjusted EBITDA between negative $4 million to negative $2 million.
- Full-year revenue guidance remains at $232 million to $246 million, with adjusted EBITDA between $5 million to $15 million.
Bearish Highlights
- Despite growth, the company expects a negative adjusted EBITDA in Q2 ranging from negative $4 million to negative $2 million.
- Gross margin decreased slightly due to higher utilization of tutoring sessions in the institutional business.
- Sales and marketing expenses increased due to investments in the Varsity Tutors for schools go-to-market organization.
Bullish Highlights
- The company successfully provided access to its platform to an additional 1.2 million students in Q1.
- Nerdy Inc. is seeing early positive results from its shift to a freemium model, with increased engagement and perceived value from partners.
Misses
- Product updates were shipped later than expected, although they have resulted in increased engagement on the platform.
Q&A highlights
- The earnings call concluded with no further questions, indicating that the presented information was comprehensive and well-received by the participants.
Nerdy Inc.'s first quarter of 2024 has set a positive tone for the year, with the company not only meeting but also exceeding its targets for growth. The dual increase in consumer and institutional revenue streams suggests a robust demand for Nerdy Inc.'s educational services. With a strategic focus on convergence and a commitment to reaching 10 million US students, the company is poised for continued expansion. Despite the pressure on margins and the anticipation of a negative adjusted EBITDA in the short term, the overall outlook for Nerdy Inc. remains positive as it leverages its freemium model and localized go-to-market strategies to build trust and drive engagement with school districts.
InvestingPro Insights
Nerdy Inc. (ticker: NRDY) has shown a promising start to 2024, outpacing its own guidance on active members and institutional business revenue. To complement the article's narrative, here are some InvestingPro Insights that provide additional context to the company’s financial health and market performance.
InvestingPro Data:
- Market Cap (Adjusted): $460.34M USD
- Revenue Growth (Quarterly) for Q1 2024: 31.77%
- Gross Profit Margin (Last twelve months as of Q4 2023): 70.55%
Nerdy Inc.'s market capitalization stands at a solid $460.34 million, reflecting the market's valuation of the company. The impressive quarterly revenue growth of 31.77% for Q1 2024 indicates that Nerdy Inc. is not just meeting but significantly exceeding revenue expectations. This is further supported by a robust gross profit margin of 70.55% in the last twelve months as of Q4 2023, showcasing the company's ability to maintain profitability in its operations.
InvestingPro Tips:
- Analysts anticipate sales growth in the current year, aligning with Nerdy Inc.'s strong start to 2024 and its ambitious goal to reach 10 million US students.
- The company holds more cash than debt on its balance sheet, suggesting a stable financial position that could support its continued investments in product development and market strategies.
For readers looking to delve deeper into Nerdy Inc.'s financial metrics and market position, there are additional InvestingPro Tips available. Discover more expert insights and get an additional 10% off a yearly or biyearly Pro and Pro+ subscription using the coupon code PRONEWS24. There are a total of 10 InvestingPro Tips listed for Nerdy Inc., which can be found at https://www.investing.com/pro/NRDY.
Full transcript - Nerdy (NRDY) Q1 2024:
Operator: Good afternoon. Thank you for attending today's Nerdy Inc. Q1 2024 Earnings Call. My name is Tamia, and I will be your moderator for today's call. All lines will be muted during the presentation portion of the call with an opportunity for questions-and-answers at the end. [Operator Instructions] I would now like to pass the conference over to your host, TJ Lynn, Associate General Counsel of Nerdy. You may proceed.
TJ Lynn: Good afternoon and thank you for joining us for Nerdy's first quarter 2024 earnings call. With me are Chuck Cohn, Founder, Chairman, and Chief Executive Officer of Nerdy; and Jason Pello, Chief Financial Officer. Before I turn the call over to Chuck, I'll remind everyone that this discussion will contain forward-looking statements, including, but not limited to, expectations with respect to Nerdy's future financial and operating results, strategy, opportunities, plans and outlook. These forward-looking statements involve significant risks and uncertainties that could cause actual results to differ materially from expected results. Any forward-looking statements are made as of today's date and Nerdy does not undertake or accept any obligation to publicly release any updates or revisions to any forward-looking statements to reflect any change in expectations or any change in events, conditions or circumstances on which any such statement is based. Please refer to the disclaimers in today's shareholder letter announcing Nerdy's first quarter results and the company's filings with the SEC for a discussion of the risks. Not all of the financial measures that we will discuss today are prepared in accordance with GAAP. Please refer to today's shareholder letter for reconciliations of these non-GAAP measures. With that, let me turn the call over to Chuck.
Chuck Cohn: Thanks, TJ, and thank you to everyone for joining us today. In the first quarter, we executed against the three primary goals we laid out for the year, including scaling the winning product for every learner, expanding the number of learners we can impact by introducing freemium strategies across both our consumer and institutional offerings, and laying the foundation to deliver profitable growth for the full year. Our focus on delivering enhancements to the loyalty membership experience, which includes streamlining the onboarding experience, enhancing self-service tools that make it easier for customers to manage their tutoring relationships, and driving non-tutoring engagement is yielding positive results. Learning memberships continued to resonate with consumers during the spring semester resulting in consumer learning membership subscription revenue of $39.9 million in the first quarter, increasing 34% year-over-year and representing 74% of total company revenue. We finished the first quarter with active members of 46,100 as of March 31, 2024, up 40% year-over-year and exceeding our guidance target of 45,500. Our institutional strategy is delivering results and allowing us to introduce our product to institutions at a larger scale than ever before. In the first quarter, we delivered record quarterly institutional revenue of $11.9 million, an increase of 39% year-over-year, representing 22% of total company revenue. Our team successfully enabled access to Varsity Tutors for an additional 1.2 million students, bringing the total to 2.2 million students at over 475 different school districts. For the full year, we set an ambitious target of enabling access to the Varsity Tutors for schools platform for 10 million students or approximately 20% of the K-12 population in the United States for this year. By providing a robust set of academic test prep and enrichment resources at no cost to our institutional partners, we aim to efficiently build trust and credibility at scale and lay the foundation to become the preferred online tutoring and live learning platform of school districts and the communities they serve. We believe that this can be a scalable way to introduce ourselves to the majority of students in the United States. To start the year, we stated that by scaling our winning access based subscription offerings in both consumer and institutional that we expected to deliver profitable growth and positive operating cash flow for the full year. During the first quarter, we continued to scale both learning memberships and our Varsity Tutors for Schools access based subscription offerings, which resulted in adjusted EBITDA of positive $24,000, which was slightly above the top end of our guidance range and positive operating cash flow of $4.4 million. The convergence of subscription business models and access based products across our consumer and institutional businesses is allowing us to unify the Varsity Tutors for schools and consumer user experiences into one modern intuitive and personalized experience that better serve the needs of our customers and learners. We expect that these changes, which have required material time and organizational resources, will enable us in the future to more efficiently and easily sell into and service customers beyond K-12 just as we do in our consumer business across thousands of subjects spanning audiences such as college graduate school, professional and more. Our focus on convergence will also allow us to simplify our business and focus the efforts of our team. By allowing us to build one to leverage many times and better leveraging product and consumer experience improvements across both consumer and institutional businesses, we believe we can increase the pace of execution, drive higher levels of engagement with our product, and ultimately improve growth and profitability. Moving to our consumer business, the focus on enhancing the learning membership experience, including streamlining the onboarding experience, improving self-service tools and driving non-tutoring engagement is yielding positive results. This past school year, we introduced My Learning Hub as your personalized home page to the membership experience, which aim to encourage achievement, reinforce personal accountability to learning and improve the discoverability of learning formats and subjects. Those changes drove a 64% year-over-year improvement in non-tutoring engagement among new customer cohorts during the first quarter. Based on our past experience, when customers engage more deeply with our product, it is highly predictive of stronger long-term retention and higher customer lifetime value. We also began to deliver improvements to our scheduling and invoicing system. Two large projects started last fall that are oriented around overhauling our marketplace infrastructure. We expect those projects to drive material improvements to our tutoring customer experience and ultimately drive retention improvements by enabling more recurring sessions and less user friction. During the first quarter, we continued to test additional product offering tiers and price points in an effort to identify a pricing model that can appeal to new learner types in different phases of their academic journey. These tests, which involves lower average revenue per month product, decreased ending ARPU in the quarter, but are providing our teams with multiple signals into consumer intent, preferences and behavior. As I mentioned earlier, one of our goals this year is to expand the number of learners we can impact by introducing freemium strategies across both our consumer and institutional offerings. The initial consumer freemium version of our product meets multiple customer needs based across study support, homework help, college admissions prep, and enrichment. It also serves as a natural on ramp that allows to introduce and upsell our live video based online one-on-one tutoring, which is our superpower to a far broader audience across multiple points in Alberta's education journey. While we aim to have this experience broadly appeal to all of our audiences, we are testing with a subset of users in ACT and SAP prep given the increases in demand we're experiencing following colleges and universities announcing they will reinstate SAT and ACT scores as part of their admission criteria. These test prep subjects are both a great place to test new offerings in an isolated way, be in a scenario where our work here will support both freemium learning membership customers as well as school districts interested in rolling out paid ACT and SAT tutoring program. This is an example of our approach to convergence and the focus on building once and leveraging money time. Turning our attention to our institutional business, the Varsity Tutors for schools platform now automatically comes with access to a range of powerful academic resources for an entire district with the ability to choose between three simple models for high dosage tutoring, district-assigned, teachers-assigned, and parent-assigned. Institutional customers can now choose to administer tutoring through school leaders, through teachers or through parents. The parent-assigned offering allows schools to empower parents with learning memberships to oversee tutoring at home. Utilization of institutional high dosage product as well as access to the Varsity Tutors platform provided to those schools reach an all-time high of 772,000 learning sessions, up a 100% year-over-year, demonstrating product market fit as well as our ability to scale operations to meet the growing needs of our school district partners. In addition to high dosage models that are typically focused on a subset of students within a district, access to the varsity series platform is provided for all students district wide at no cost, enabling us to provide more value to these partners and their students and families. Free access to the Varsity Tutors platform includes 247 on demand chat based tutoring, on demand essay review, hundreds of live group classes per week in enrichment, test prep and academic support subjects, self-study tools, college and career readiness resources, adaptive assessments, recorded enrichment and test prep classes and more. By providing us robust set of academic resources at no cost, we aim to efficiently build trust and credibility at scale and lay the foundation to becoming the preferred tutoring platform for these schools as they look to implement high dosage tutoring programs. This strategy can also allow us to introduce ourselves as a trusted brand to all K-12 students, which we believe can ultimately drive large downstream halo effects in our consumer business. This strategy is yielding early positive results. As one example of how we see this strategy taking hold, we recently engaged conversations with a large suburban school district on the East Coast that learned about us as a result of our marketing efforts related to the free access. Initial discussions quickly shifted towards our paid subscriptions, and the school district purchased a 1,000 parent assigned learning membership to support students who are not able to be physically in school consistently due to health issues or other issues. Concurrent to the rollout of parents-assigned to the district also enabled access to the Varsity Tutors platform for more than 75,000 students, providing them with the ability to join hundreds of live weekly enrichment test prep and academic support classes. Nearly 2,000 parents attended our first parent night to announce the availability of these powerful resources. That momentum led to preliminary discussions about a larger paid tutoring program in the upcoming school year focused on utilizing our district-assigned and teacher-assigned models on-site at school. Furthermore, the customer is seeking for us to enable parents of those 35,000 students to be able to purchase learning memberships directly from us as consumers and benefit from a discount half belong to them as a vetted partner of the school district. We successfully enabled access to the Varsity Tutors platform for an additional 1.2 million students bringing the total to 2.2 million students at over 475 school districts. Our efforts to support this go to market strategy include a specific focus on platform scalability and building the freemium upsell go-to-market motion of high dose security sales to K-12 school districts as we build trust and credibility with each new no cost access partner. In closing, a growing awareness that tutoring is the most effective way to accelerate learning by parents, educators and policymakers represents a significant opportunity for our company to transform the way people learn through technology. By converging subscription business models and access based products across consumer and institutional, we're simplifying our business and focusing our efforts. We expect these changes will allow us to innovate faster, lead to higher levels of customer engagement with our products, and drive higher levels of growth and profitability over time. We appreciate your continued interest in our company. With that, I'll turn the call over to Jason to discuss the financials in more detail. Jason?
Jason Pello: Thanks, Chuck, and good afternoon, everyone. As Chuck mentioned, in the first quarter, I'm happy to share with you that Nerdy made strong initial progress towards achieving the three primary goals we laid out for the year. In the first quarter, we delivered revenue of $53.7 million results that represented 9% year-over-year growth. Revenue growth was driven by both our consumer and institutional businesses, which were up 3% and 39% year-over-year, respectively. Our learning membership model continues to lead to more attractive unit level economics, broader customer appeal, longer duration and higher lifetime value customer relationships, higher gross margin and a more scalable and efficient operating model relative to our old package model. Consumer learning membership subscription revenue of $39.9 million increased 34% year-over-year in the first quarter and represented 74% of total company revenue. New consumer customer acquisition remained healthy with growth of 19% year-over-year in the first quarter as learning memberships continue to resonate with learners. Active members of 46,100 as of March 31 were up 40% year-over-year and exceeded our guidance target of 45,500. ARPU of approximately $293 at the end of the first quarter resulted in an annualized run rate of approximately $162 million from learning memberships. At quarter end, a 13% increase year-over-year. Our institutional business delivered record quarterly revenue of $11.9 million an increase of 39% year-over-year and delivered bookings of $4.4 million. Bookings numbers reflect the focus on embedding the Varsity Tutors platform and hiring and ramping sales headcount in service of optimizing for the back to school buying period and the longer term opportunity within institutional. Moving down to P&L. Gross profit of $36.5 million in the first quarter increased 8% year-over-year. Gross margin of 68% in the first quarter compared to gross margin of 68.9% during the same period in 2023. The increase in gross profit was primarily driven by the continued scaling of our consumer and institutional businesses. The decrease in gross margin was primarily due to higher utilization of tutoring sessions across our new access based products within our institutional business in a seasonally high period during the school year. Sales and marketing expenses for the quarter on a GAAP basis were $17.4 million, an increase of $1.8 million from $15.6 million in the same period last year. Non-GAAP sales and marketing expenses, excluding non-cash stock based compensation were $16.9 million or 31% of revenue compared to $14.7 million or 30% of revenue in the same period last year. We continue to invest in the Varsity Tutors for schools go-to-market organization by more than doubling the number of territories to drive a greater local presence, ensure close alignment to state initiatives and capture the increased activity in the market driven by growing awareness that tutoring is the most effective way to accelerate learning by educators. These impacts were partially offset by marketing efficiencies driven by the transition to learning memberships, which allows for a more efficient operating model in our consumer business. General and administrative expenses for the quarter on a GAAP basis were $32 million, an increase of $2.3 million from $29.7 million in the same period last year. Non-GAAP G&A, excluding non-cash stock based compensation, was $21.4 million or 40% of revenue compared to $19.5 million, which was also 40% of revenue in the same period last year. Included in G&A costs were product development costs of $10.6 million an increase of $2.2 million from $8.4 million in the same period last year. Our investments in product development and our platform oriented approach to growth have allowed us to launch and continuously improve our three desk subscription products, including learning memberships for consumers in our district teacher, parent design and platform access offerings for institutional customers. These subscription and access-based offerings simplify our operating model needed to support the organization, which allows us to maximize our investment in the live learning platform. We delivered non-GAAP adjusted EBITDA profitability of $24,000 in the first quarter, slightly above the top end of our guidance range of negative $3 million to breakeven. Non-GAAP adjusted EBITDA and non-GAAP adjusted EBITDA margin improvements relative to guidance were primarily driven by higher revenues and continued operating efficiency gains. During the first quarter, we also delivered positive operating cash flow of $4.4 million with no debt and $77 million of cash on our balance sheet, we believe we have ample liquidity to fund the business and pursue growth initiatives. Turning to the business outlook. Today, we are introducing guidance for the second quarter of the year and reaffirming previously provided full year revenue and adjusted EBITDA guidance. We expect year-over-year revenue growth will be driven by the continued growth of Learning Memberships in our consumer business, the corresponding increase in the number of Learning Memberships subscribers coupled with LTV extension and higher institutional revenues as we continue to rapidly scale varsity tutors for schools. New Learning Memberships of customers joining the platform remains healthy and a growing awareness that tutoring is the most effective way to accelerate learning by parents, educators and policymakers provides us with the confidence in the demand for offerings in the year ahead. Second quarter revenue growth is impacted by legacy package revenue of $4.9 million in the comparable period last year. That does not recur in 2024 due to the completion of our transition to subscription based learning memberships in our consumer business. Once we reach the second half of the year when package revenues are no longer included in the prior year comparable quarterly revenues, we expect growth to accelerate consistent with the sequential quarterly acceleration we delivered in 2023. Second quarter and full year non-GAAP adjusted EBITDA guidance reflects the continuing benefits from our recurring revenue products, which focus on long-term relationships with high value customers and operating leverage stemming from the completion of our evolution to access based subscription revenue business models, partially offset by investments in Varsity Tutors for schools go to market organization and product development to drive continued innovation and support our continued growth. For the second quarter of 2024, we expect revenue in the range of $50 million to $52 million. For the full year, we are reaffirming previously provided guidance for revenue in the guidance for revenue in the range of $232 million to $246 million representing 24% growth at the midpoint versus our 2023 revenue of $193 million. For the second quarter of 2024, we expect non-GAAP adjusted EBITDA in the range of negative $4 million to negative $2 million. For the full year, we are reaffirming our expectation for non-GAAP adjusted EBITDA in a range of $5 million to $15 million an improvement of over 500 basis points in non-GAAP adjusted EBITDA margin at the midpoint. We also expect to deliver positive operating cash flow in 2024. In closing, thank you again for your time and for your continued interest in our company. With that, I'll turn it over to the operator for Q&A. Operator?
Operator: [Operator Instructions] The first question comes from Brian Smile with JPMorgan.
Brian Smile: Just to start with the convergence of both businesses into more one cohesive platform, can you just help us think about the timing and potential magnitude of conversions from freemium and BTS into membership on the consumer side, especially just given 2.2 million students have access to BTS? And I guess more broadly, how should we think about the interplay of member growth and ARPU growth in 2024, especially as you continue to test relative pricing?
Chuck Cohn: So we had a great quarter. So we're proud of the results in our first quarter and how they build for the rest of the year, some of the strategic objectives that we made good progress against. So your question related to the freemium offering on both sides of the house, how that then relates back to convergence of bringing together our consumer and institutional products and then having a more unified experience. So that's a good one. And I will say it is a journey where we expect to make sequential progress and already have made substantial progress over this past school year. So the first is, we would expect to be able to build once and then leverage n number of times. A recent example is that we're advancing both a sync ACT, SAT program on our consumer business that over time we'll also be able to leverage elements of in our institutional business. The opposite could be true as well. That's going to play out across over time effectively all the different subjects that we can deliver on our live learning platform. So there's roughly, call it, 3,000 different subjects that we actively track, and that spans elementary school, middle school, high school, college, graduate school, professional, and adult learners. And as we continue to make these experiences more seamless, it becomes easier and easier to start selling in consumer offerings into the institutional segment. So we're really excited about that and then the extent to which we'll be able to get way more leverage out of our investments. We also, by having a unified experience, it's going to be the same experience you have whether you're a learner who gets it as a consumer or a learner who has that experience through a school, and we think that there's really good continuity that comes from that type of relationship. We also are seeing that many school districts actually want to extend some sort of discount program to their families and the community so that those families can then benefit from some of the kind of the vetted provider and whatnot. So there's just countless examples where the continuity makes a lot of sense and we would expect for there to be really, really good interplay between the businesses over time.
Operator: The next question comes from Maria Ripps with Canaccord.
Maria Ripps: I just wanted to ask about sort of your revenue trajectory through the year. So it seems like sort of given your Q2 guide, you expect in a fairly sort of healthy revenue ramp in the second half instead of understanding the legacy package revenue component there. But can you maybe just talk about sort of your level of visibility into this trajectory and whether there is anything sort of from the seasonality standpoint that we should, keep in mind, anything different from the seasonality standpoint that we should keep in mind?
Jason Pello: I think what's important to remember is our business seasonally has a much larger back half with back to school and a lot of the work that we're doing on the consumer side. So think the highest levels of engagement that we're seeing in the platform, the ability to increase conversion through learning memberships and then our ability to retain customers from one school year to the next leads to the build that you see on the consumer side as we move throughout the year? And then when you think about the institutional side, we mentioned it on the call, during the first quarter we more than doubled the number of territories and are working to increase the amount of account executives as well in parallel we're building out an inside sales team and go-to-market organization. So the increased level of activity we're seeing in the market on the institutional side, the corresponding build in the sales team that we just mentioned give us increased confidence in the level of bookings that we'll see in the third quarter specifically, as we move towards back to school, which impacts revenue in the fourth quarter certainly.
Maria Ripps: And then, so you mentioned your ambitious target of enabling access to Varsity Tutors for schools for 10 million students, this year. Can you maybe just talk about sort of what that entails? What kind of integration would that require from you? And I guess, how should we think about some of the sort of additional costs associated with this target?
Chuck Cohn: Sure. So we think it's highly strategic to be embedded in school districts and build trust and credibility with them. And if anything, it's just a more effective way to get meetings. It's a more effective way to show value as those students within school districts actually use it. You build credibility and trust with those families as well, ultimately leading to a halo effect. And so we're investing in a more localized go-to-market sales effort that we think is particularly effective within large school districts as kind of we reviewed our performance over the last year and tried to find some key learnings, we realized that that our sales organization, when they were very local to a market, sold more than three times as much as when they were focused on, call it a multistate region or not, whatnot. So we think that ultimately allows for us to sell substantially more high dosage tutoring in a more effective way over time. And we're pretty excited about how that builds throughout the year. As it relates to platform access specifically, what's interesting about it is because, the strategy is oriented around guaranteeing access through 2030, the conversations tend to be very holistic in nature, and we're able to have, conversations that span multiple different use cases. So, that includes special education. It includes, summer programs. It includes high dosage tutoring, of course, and is lending itself to more strategic and longer duration conversations than had been the case in the past. And there's certainly some cost associated with having a more localized sales team but that's kind of independent of just overall far more effective go-to-market strategy. We're actually able to bring all of our different resources to bear through our platform access offering and our zero marginal cost products.
Operator: [Operator Instructions] Our next question comes from Andrew Boone with Citizens.
Unidentified Analyst: This is [Jane] on line for Andrew Boone. My first question, how should we think about balancing consumer marketing versus investments for 2024? And second, where is Nerdy's awareness with school districts following the launch of freemium?
Jason Pello: I'll maybe start with the second question first. How is freemium within the institutional space helping drive awareness? Certainly as Chuck mentioned, on the last question, it's allowing us to open doors with school districts at a much faster pace. We're actively engaging in substantial dialogues at many of the largest school districts in the country to enable platform access given the value that we can provide students through that product that is leading to subsequent paid conversations that we continue to feel good about, especially as we head into the back to school period. So while it's early on the freemium platform access journey within the institutional space, I think the fact that we've signed up 2.2 million students already, which is about 5% of the entire U.S. student population bodes well. And with an ambitious target of 10 million to sign up on the full year, we're well on our way and we feel really good about that.
Chuck Cohn: The consumer marketing side, we continue to see good conversion at top of funnel. The membership offering itself continues to be more compelling and we're getting better at highlighting the different features for different audiences that are likely to resonate and cause somebody to want to purchase. And then really over the course of the last several months, we've been able to improve engagement and that then historically pulls through to better retention. And so, as we've shipped some of those product improvements and made certain elements like classes and self-study tools were more intuitive, more engaging, more ingrained. We've then seen a corresponding increase in engagement, which we feel good about how that ultimately pulls through to retention, which in turn, of course, drives lifetime value extension. So that kind of combination of more compelling offerings at the outset that would make somebody more likely to buy drives conversion and lowers customer acquisition costs. And then, as we've improved those products and shipped certain elements, particularly recommendations and discoverability, we've seen that then pull through to higher levels of retention and we feel good about how that ultimately builds to LTV.
Operator: [Operator Instructions] The next question comes from Greg Gibas with Northland Securities.
Greg Gibas: I've been jumping in between few calls and sorry if you already addressed this, but what kind of drove seemingly there's a seasonality change, I mean still expecting kind of Q3 to be weakest, but it seems like implying more in kind of the Q4. Just wondering, what you're seeing that kind of drove that? I mean, it just seems like Q2 is a little bit lower than previously anticipated.
Chuck Cohn: So there's a couple of different elements there. The first is on freemium mix shift where we leaned in a little more aggressively to some of the tests based on some positive signal that we are seeing and wanting to learn a little bit faster. That's something where I think we're pretty encouraged by some of the early trends. We recognize we continue to need to drive more and more engagement to make that kind of an escape velocity strategy, but we're going to be really conscious of mix and revenue impact heading into back to school, while ensuring that we have enough data that we're kind of learning in the background. So that's kind of one little element of the seasonality change and was a choice to lean in there. The second is we had a couple of different product updates that probably shipped a little bit later in the quarter than we expected. And since they've shipped, we're pretty excited about the higher levels of engagement that are then pulling through. So there's definitely been acceleration in just total usage and learning sessions on the platform and that was probably a little bit later than we'd expected. And the earlier you get the engagement, the better your retention will be. So that then builds, I think to improve engagement going forward but maybe just a little bit later than we expected. And the third element relates to just the VT4S bookings pull through from Q1 to Q2 revenue. Again, that's just the focus on the localized selling motion getting more reps in city, so very proximate to the large school districts and other institutions that they'll cover. And then frankly, just leading into our strategy around offering acres to full district. So we think this is a winning strategy. We're oriented around becoming the de facto tutoring platform in the United States and getting embedded in all of these different school districts is a great way to establish long-term trust and credibility that ultimately builds to all sorts of different commercial opportunities. And we're excited about how that sets us up for back to school in particular. So the focus is really on shipping that product and getting ourselves embedded everywhere.
Greg Gibas: And once again, apologize if you address this. But regarding the institutional side that shift to freemium model. I know it's still early, but what kind of insights or early takeaways do you have from that shift at this point? And is it kind of going as you expected it at this point.
Jason Pello: Maybe some of the early insights on the platform access from school district partners is one, first and foremost, it has both high perceived and real value from our school district partners. Many of them used to pay for similar products. And with our platform access strategy, they're able to get those for free and provide them to all of their students, which has immense value to school district leaders. It's us allowing us to open doors with school districts at a much faster pace. And then utilization of free classes, self-study tools and chat based tutoring is driving higher level of engagement with our platform in this space. And we think that as students engage with us in those products regular basis, it'll drive a halo effect across both the consumer and the institutional offerings, as we upsell students and school districts into paid offerings. So early signals around our ability to transition institutional customers to paid offerings, attach platform access to all the deals on a go forward basis, which is pulling forward contract closure timelines. And then it's also allowing us to drive retention of legacy paid customers. So net, net, we feel really good about the platform access strategy and its ability to build into the back to school period and in and well beyond that.
Operator: There are no further questions at this time. This concludes the Nerdy Inc. Q1 2024 earnings call. Thank you for your participation. You may now disconnect your lines.
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